Use of information
Tesco Bank is committed to the online privacy of all its users. This policy statement is designed to give a clear explanation of Tesco Bank's data processing practices. For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
We will not collect any information about individuals ("personal data"), except where it is specifically and knowingly provided by them. Examples of such information are:
- Your name
- Your address
- Your telephone number
- Your email address
Any information you provide to Tesco Bank through this Website will be used to provide you with alerts that you have requested.
Tesco Bank may also disclose your data within its group of companies and to its professional advisers and agents for the above purposes. By submitting your data to us you agree to our storage and use of that data.
In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information are:
- Type of Internet Browser you are using
- Type of computer operating system you are using
- The domain name of the website from which you linked to our site or advertisement
In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.
Strictly necessary cookies
These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Using browser settings to manage cookies
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
This is a list of the main cookies set by the Website, and what each is used for:
|Cookie name||Cookie use||Cookie duration||Host||Definition|
|__utma||Metrics: Google||2 years||.corporate.tescobank.com||Corporate.tescobank.com uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics sets a cookie in order to evaluate your use of the website and compile reports on user activity. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the Website you consent to the processing of data about you by Google in the manner and for the purposes set out above.|
|__utmb||Metrics: Google||30 mins||.corporate.tescobank.com|
|__utmz||Metrics: Google||6 months||.corporate.tescobank.com|
|aether||Metrics: Gaia Insight||30 mins||.corporate.tescobank.com||We use Gaia Insight to enable us to understand how visitors interact with the Website particularly the paths visitors take through the site. This data is used to help understand how visitors interact with the site and the way in which they navigate through it. Your IP address and other personally identifiable data is not associated with any other data held by Gaia Insight.|
|is_returning||Metrics: Crazy Egg||5 years||.corporate.tescobank.com||We use Crazy Egg to see how visitors interact with areas of a page. No personally identifiable data is captured during this process.|
Disclosing your information
We will never disclose your information to anyone outside the Tesco Group except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.
Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.
The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.
Accessing your information
To obtain a copy of the information we hold about you, write to: the Data Protection Officer, Tesco Bank, Broadway One, 199 Renfield Street, Glasgow G2 3AX. Please enclose a cheque for £10 made payable to Tesco Bank, and confirm any details to help us identify and locate your information. When you receive your information, if any of the details are incorrect, let us know and we will amend them.
Changes to our policy
This policy is correct as of October 2013. We reserve the right to change the policy at any time.