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Andrew Burnside
Customer Security & Digital Advisory Manager
Chris Sibbald
Head of Communications
Dave Shaw
Head of Strategy and Design
David McCreadie
Managing Director
David Millington
Head of Current Accounts
Grant Bourbousson
Digital Director.
Jacqui Mallin
People Director
Jill Cooper
Customer Experience Lead
Joe Logue
Customer Service Representative, Community and Social Media
Karl Bedlow
Managing Director of Insurance
Lisa Tait
Supplier Governance Manager and Chair
Mark Loch
Digital Wallet and Group Payments Strategy Director
Rachel Ruxton
Corporate Social Responsibility Manager
Sandy Begbie
Chief Transformation Officer
Stewart Walker
Customer Support Specialist
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- Dave Shaw
Dave Shaw
Head of Strategy and Design
Dave joined Tesco Bank 4 years ago and has led its Digital Capability Strategy, Transformation Program and Customer Centered Design approach during this period including establishing Design Studios, Customer Wednesdays, embedding of Service Design as a means to re-design our key customer touchpoints and of course delivery of the new digital platform and customer experiences.
Previously a Director at Deloitte Digital, Melbourne, and Head of Customer Interaction Delivery at BSkyB, Dave has deep expertise in telecommunications digital transformation – focussed on meeting customer needs using design, data and technology.
02 Aug 18
We’ve partnered with the University of Edinburgh on Project Mercury – a year-long programme designed to explore Fintech, develop talent and foster innovation & creative thinking. In this blog, Dave Shaw, Head of Strategy and Design share more on this unique collaboration.
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Meet our team
Customer Security & Digital Advisory Manager
Head of Communications
Head of Strategy and Design
Managing Director
Head of Current Accounts
Digital Director.
People Director
Customer Experience Lead
Customer Service Representative, Community and Social Media
Managing Director of Insurance
Supplier Governance Manager and Chair
Digital Wallet and Group Payments Strategy Director
Corporate Social Responsibility Manager
Chief Transformation Officer
Customer Support Specialist
