11 Sep 18
11 September 18 By Grant Bourbousson
Project Mercury is our unique collaboration with the University of Edinburgh designed to explore Fintech, develop talent and foster innovation & creative thinking. In this blog, Grant Bourbousson, Digital Director, shares some initial findings from Deedit, one of the Project Mercury sub-projects which was exhibited throughout August as part of the Edinburgh Art Festival.
13 Jun 18
We’re passionate about delivering products and services that help our customers to manage their money simply and easily. Since Tesco Bank was created, we’ve worked hard to provide customers with a different kind of banking experience – one which is much less like traditional banking and much more like the service that customers have come to love and expect from Tesco stores.
03 May 18
As technology develops, it offers significant opportunities to provide services to customers, however, taking time to hear what is truly important, valued and helpful remains crucial. At Tesco Bank, we take time to listen to customer feedback and this along with industry research and behavioural insight has helped us to develop the services that we offer. Read more about our latest development - 'native mobile registration.'
20 May 15
When we launched Tesco Bank six years ago we wanted to offer customers banking services that were different and better to what they were used to from the major banks. Since then we've added well over a million customers by listening carefully to what matters to them and working hard to meet their needs - offering good value banking and insurance services that are designed around them, not around us.
19 Feb 15
Over 90% of customers engage with us either online or on their mobile devices, so making sure our digital services are as simple and easy to use as possible is massively important. For that reason, we spend a lot of time listening to customers to understand how they use our services, and we’re always working on improvements to reflect their feedback.
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