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Blogs from colleagues at Tesco Bank sharing their energy, creativity and dedication to our customers.

 
Chris Sibbald

Chris Sibbald
Head of Communications

Dave Shaw

Dave Shaw
Head of Strategy and Design

David McCreadie

David McCreadie
Managing Director

David Millington

David Millington
Head of Current Accounts

Grant Bourbousson

Grant Bourbousson
Digital Director.

Jacqui Mallin

Jacqui Mallin
People Director

Jill Cooper

Jill Cooper
Customer Experience Lead

Joe Logue

Joe Logue
Customer Service Representative, Community and Social Media

Julian Hartley

Julian Hartley
Product Director for Savings, Loans and Mortgages

Karl Bedlow

Karl Bedlow
Managing Director of Insurance

Lisa Tait

Lisa Tait
Supplier Governance Manager and Chair

Mark Loch

Mark Loch
Digital Wallet and Group Payments Strategy Director

Rachel Ruxton

Rachel Ruxton
Corporate Social Responsibility Manager

Stewart Walker

Stewart Walker
Customer Support Specialist

Julian Hartley

Tesco Mortgage Intermediaries – One Year On

19 April 2017 By Julian Hartley

Screen shot from  video

This month marks one year since Tesco Bank Mortgages entered the broker market and we are delighted with how far we’ve come in that time, both in terms of the service offered to customers and the expansion of our broker network. Building on over four years in the mortgage market, we are now serving more customers than ever, and are continually striving to improve our service for brokers and customers.

We aim to be the bank for people who shop at Tesco and, with our mortgages, we also offer the unique benefit of rewarding customers with Clubcard points on their mortgage repayments as an extra little help.

Looking forward, we will continue to look for new opportunities to further improve what we do; to deliver smoother, quicker decisions, and will continue to offer great service, useful features and highly competitive mortgage products. 

We know that retention is an important issue for the intermediary market.  Whilst we are over 12 months away from our first broker maturities, it is our intention to deliver a best-in-class broker retention process that is quick and simple. Nearer the time, we will confirm the level of procuration fee; one that recognises the effort of the broker.  

The video above provides some more insight into our broker offering one year on from launch.

We’d like to thank our mortgage customers for shopping with us and all the intermediary firms who have supported us over the last year.

Meet our team

Chris Sibbald
Dave Shaw
David McCreadie
David Millington
Grant Bourbousson
Jacqui Mallin
Jill Cooper
Joe Logue
Julian Hartley
Karl Bedlow
Lisa Tait
Mark Loch
Rachel Ruxton
Stewart Walker

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