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Bank Notes

Blogs from colleagues at Tesco Bank sharing their energy, creativity and dedication to our customers.

 
Chris Sibbald

Chris Sibbald
Head of Communications

David McCreadie

David McCreadie
Managing Director

David Millington

David Millington
Head of Current Accounts

Donald MacLeod

Donald MacLeod
Head of Credit Cards

Grant Bourbousson

Grant Bourbousson
Digital Director.

Julian Hartley

Julian Hartley
Product Director for Savings, Loans and Mortgages

Lisa Tait

Lisa Tait
Supplier Governance Manager and Chair

Mark Loch

Mark Loch
Digital Wallet and Group Payments Strategy Director

Tim White

Tim White
Security Director

Grant Bourbousson

Grant Bourbousson

Digital Director.

Grant joined Tesco Bank as Head of Current Accounts before moving into the digital space in 2012. He was appointed Digital Director in October 2012. Previously Grant was with RBS for 16 years and held a number of senior roles with responsibility for Retail Finance, Credit Cards, Loans, Insurance and Savings. Latterly joining the Executive of Everyday Banking in RBS UK Retail with responsibility for transforming the digital capabilities and commercial performance of the bank's core transactional products. In his early career he spent four years in advertising with Ogilvy & Mather before moving to the retail sector working for C&A and Texaco, gaining international experience in North America and Central Europe.

 

My first job was... a shoe box "breaker" at C&A

The last place I visited on holiday was... Mauritius

My best moment at Tesco so far was.... Seeing the early versions of the mobile banking app in the hands of customers

11 Sep 18

Project Mercury is our unique collaboration with the University of Edinburgh designed to explore Fintech, develop talent and foster innovation & creative thinking. In this blog, Grant Bourbousson, Digital Director, shares some initial findings from Deedit, one of the Project Mercury sub-projects which was exhibited throughout August as part of the Edinburgh Art Festival.

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13 Jun 18

We’re passionate about delivering products and services that help our customers to manage their money simply and easily. Since Tesco Bank was created, we’ve worked hard to provide customers with a different kind of banking experience – one which is much less like traditional banking and much more like the service that customers have come to love and expect from Tesco stores.

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03 May 18

As technology develops, it offers significant opportunities to provide services to customers, however, taking time to hear what is truly important, valued and helpful remains crucial. At Tesco Bank, we take time to listen to customer feedback and this along with industry research and behavioural insight has helped us to develop the services that we offer. Read more about our latest development - 'native mobile registration.'

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20 May 15

When we launched Tesco Bank six years ago we wanted to offer customers banking services that were different and better to what they were used to from the major banks. Since then we've added well over a million customers by listening carefully to what matters to them and working hard to meet their needs - offering good value banking and insurance services that are designed around them, not around us.

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19 Feb 15

Over 90% of customers engage with us either online or on their mobile devices, so making sure our digital services are as simple and easy to use as possible is massively important. For that reason, we spend a lot of time listening to customers to understand how they use our services, and we’re always working on improvements to reflect their feedback.

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Meet our team

Chris Sibbald
David McCreadie
David Millington
Donald MacLeod
Grant Bourbousson
Julian Hartley
Lisa Tait
Mark Loch
Tim White

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